Freelance

High Street Porter/NIGHT Porter

Posted 1 month ago by Customer Service Solutions
Newcastle
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Job Description

We are currently in unchartered territory with Covid19. However here at Highstreet Hospitality we believe that we need to be best prepared when the government lifts the lockdown. This being the case we are pleased to announce the following position we are recruiting for. The role will commence once the lock down restrictions have been lifted and we are able to re-open our venues

Night Porter – Hotel 52 Stanley – 32 hours per week

Hotel 52 Stanley is a 23 bedroom hotel, with an onsite Italian restaurant, conference facilities, and Beauty Salon.

Purpose of the role

You will be part of a vibrant, committed and friendly hotel team offering a high quality service and environment. Specific purpose is Reception.

It is essential to provide a high level of customer service within the hotel, but also assist in other duties that ensure the smooth running of the hotel.

Job specification

· Emails and admin

· Add bookings

· Take and record payments

· Manage cash

· Encourage new bookings/ generate new business, promote the hotel

· Check in guests

· Check out guests

· Assist breakfast service

· Allocate rooms for missed arrivals

· Room check/ drop in

· Housekeeping if required

· Reports

· High standard of customer service

· Cash up

· Any other reasonable duties to ensure the smooth and effective running of the hotel

· Allocations for the next day

· Room service drop

· Cleaning public areas

· Serve on bar/ snacks ensure Licence is followed to the letter

· Report defects/ H&S issues, faults

· Prepare for breakfast

· Floor walks

Personal specification

· Minimum of 1 years’ previous experience working in the hotel/ leisure industry

· Excellent communications skills both orally and written

· Ability to ask specific questions to uncover customers’ needs

· Have excellent objection handling skills

· Keen, enthusiastic, team player with a can-do attitude and strong work ethic

· Self-motivated with the ability to work independently by using own initiative

Performance measured by

· Training and developing within the role

· Number of daily activities

· Customer feedback

Benefits:

On-site parking
Discounted/free food
Job Types: Part-time, Permanent

Salary: £8.20 to £8.72 /hour

Experience:

hotel / leisure: 1 year (Required)
Work remotely:

No
5 days ago