Our client who are a Global Financial brand are looking to recruit a number of Native Level French speakers to join their team , this is an excellent opportunity for anyone wanting to experience working for a Global Financial Brand. They are currently offering a 6-month FTC, providing full training and onsite support. Once fully trained, there may be opportunities to work from home. !!!
The Job • Manage customer contacts, inbound/outbound telephone calls, emails, letters and SMS meet compliance guidelines and client service levels
• Respect Data Security rules and legislations and always protect customers personal information • Show empathy, discretion and respect confidentiality of our clients and customers • Manage customer accounts by negotiating the repayment of arrears on their credit cards including following up on missed payments • Provide them with the right information and tools based on their circumstances including self-serve options on their website and/or taking card payments over the phone • Advise of the consequences of non-payment and use of strategies to avoid adverse credit rating • Use knowledge of market specifics to communicate clear and accurate information • Direct/manage customer requests/instructions, complaints, billing disputes and questions, missing payment investigations, customer account changes (name, contact details…), payment or credit allocations, refund eligibility • Exercise sound judgement where timely escalation to management is required • Meet call quality, customer experience and compliance standardsDesired Skills & Attributes • Whilst fluency in French is mandatory, a good/fluent use of English is highly desirable • Ability to work to deadlines and often tight client service levels & targets • Excellent customer service telephone skills, able to effectively handle a wide range of customer needs Strong communication skills
Ability to use own initiative as well as being part of a team • Keyboard skills including basic Excel • Passion for supporting customers with a genuine desire to provide them with an outstanding experience and treat them fairlyOur client offers the following benefits: • Working from Home Opportunities • Competitive Basic Rate £10.00 per hour • On site Car Parking
• Exciting performance incentives • Free membership to Perk Box which provides nationwide discounts and benefits at restaurants, supermarkets, health clubs, online retail outlets and much more • Eye test & glasses vouchers if required • Subsidised Bus passesHours of work Monday to Friday (37.5 hours per week, 1-hour lunch unpaid) The shifts will be either: – • 7am- 3.30pm • 9am-5.30pm • 30am-7pm*** With regards to the current COVID-19 situation, our client is fully compliant with all Government guidelines relating to social distancing and hygiene standards and takes the welfare of its’ staff extremely seriously
*** If you think this role is for you, please click apply and one of our team will be in touch with you to have a chat